Terms & Conditions

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Forest Glen Holiday Resort – Information, Terms & Conditions

Local Emergency numbers

Police: 000
Ambulance: 000
7 day medical centre: 000
after hour doctor: 000
Dentist: 000

Booking Terms & Conditions

Minimum booking periods from 2 to 7 days apply weekends, holidays and other periods of seasonal demand. All prices are based on a two night stay. A 20% surcharge applies for one night bookings in cabins. Weekend rates apply for all cabins and Ensuites during value season. Guests must vacate the park by 10am. Late check out is available for an additional fee when forward bookings allow. Park facilities are for registered guests only. Guest visitors must register with Reception before entering the Park and a fee applies. Special booking & Cancellation conditions apply to all holidays and long weekend periods. Management endeavours to hold the accommodation or site booked but reserves the right to transfer a booking without notice. Specific sites cannot be guaranteed and groups cannot be accommodated in holiday or long weekend periods. Management reserves the right to refuse entry to the park.

Cancellation and Refund Policy

During off peak periods your deposit will be refunded less a $30.00 cancellation fee if we are notified of your cancellation at least 48 hours prior to your scheduled arrival.
During school holidays and long weekends payment in full is required prior to arrival and cancellations after the advised due date forfeit 50% of the full tariff. Cancellations within 72 hours of arrival date forfeit the full amount. Bookings for holiday periods or long weekends cannot be transferred once the due date has passed.
The BIG4 guarantee assures full refund of your tariff within one hour of arrival if you are not completely satisfied with your accommodation or site. After this time there is no refund or credit for early departure. This includes due to inclement weather.

A $30.00 processing fee applies to all cancellations.

Conditions of Group Bookings

During off peak periods your deposit will be refunded less a $30.00 cancellation fee if we are notified of your cancellation at least 48 hours prior to your scheduled arrival.
During school holidays and long weekends payment in full is required prior to arrival.

Conditions of entry of Kids Club

Parents please note carefully this establishment provides activities for the convenience of parents and children While every care is taken in providing this service for you, a condition of entry is that it shall be at your own risk and responsibility. By leaving your child with the carer you are deemed to indemnify the proprietor, his agents, staff and carers from all legal liability against any injury of the child.
Kids Club is not held in an approved child care facility. With the exception of “Mums Night Off” or specific sessions as noted on the Kids Club timetable, children are NOT signed in and are free to leave Kids Club sessions at any time. A parent/guardian must remain in the park during each session your child participates in.
Special Needs: Our staff or facility is not equipped to accommodate children with special needs, to change nappies or to administer medications.

Park Rules

Speeding:
is a constant problem and worry. An 8km walking pace limit applies in all areas of the park at all times.

Refunds:
the big 4 guarantee allows a full refund within one hour of arrival if you are not satisfied with any aspect of the park. after this time we do not offer refunds for early departure including inclement weather.

Check out time:
is strictly 10am and you must vacate the park.During peak times late check out is not available.

Fires:
including open fires or braziers are not permitted. Generators are also not permitted.

Bike Riding:
Bikes are welcome and the walking pace speed of 8km applies. Skateboards, roller blades, electric scooters or rip sticks are not permitted.

Park facilities:
are only available to registered guests. a fee of $10 per person applies to any day visitor that wishes to use our facilites. all day visitors and their car registration must be signed in at reception and park where instructed. any cars not on the day visitor register will be removed from the park. electric scooters, skateboards and generators are not permitted in the park at any time.

Waterslide & spa:
the waterslide is fun and fast! please ensure children do not stand up or make trains on the slide. children under 12 years are not permitted in the spa.
Extra vehicles and boats:
only one vehicle per site is permitted. extra vehicles and boats are permitted at Manager’s approval.

Pets:
Dogs are allowed in our Park at Managers Discretion.